Contact

For any questions please email us at info@alifeuntold.com or reach out on Facebook. Alternatively, feel free to call us on (213) 221 6095 (in the USA) or on (02) 8387 8289 (in Australia) or fill out the form below. We’d love to hear from you!

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faq

Have a question?

Why do you use a Q&A format?

Autobiographies can be difficult to write and hard to read. Our Q&A interview solves both of these challenges. Our interview questions naturally prompt you to remember and record interesting events in your life. Best of all, loved ones who read the final book will feel like they’re sitting down to have a wonderful conversation with you about your life. It’s your story, in your own words.

Can extra questions be added?

Yes. We know every story is unique so extra questions can be added to make sure nothing important is missed.

How long will it take?

As our interview is self-paced, we’ve had people finish their story in a single sitting. Others love the process and continually refine and expand their answers over many months.

If you’re looking to interview your loved one yourself, we recommend setting aside at least 3 hours with them. Our questions will spark a wonderful conversation so enjoy the process and remember that you don’t have to get through all the questions in a single sitting.

Can photos be added?

Yes. No autobiography is complete without photos and there are no restrictions on how many you can add!

Is there a page limit?

No. We don’t have any word limit, page limit or limit on the number of photos that can be added. That being said, if the final book ends up longer than 200 pages, we charge an additional $20 per 100 extra pages. That’s just to cover the extra printing cost. As a guide, most books end up around 150 pages.

What if my loved one has no email?

In these situations we recommend that you use our questions to interview your loved one yourself. Our questions will spark a wonderful conversation so enjoy the process and remember that you don’t have to get through all the questions in a single sitting.

What's the cost of additional books?

Your initial purchase with A Life Untold includes the first hardcover book designed, printed & delivered. In addition, we’ll provide a digital e-book at no extra charge to make it easy to share the final book with friends and family over email.

If you wish to order additional copies, they can be purchased for $99 per book (or $89 per book if you order 10 or more).$79 per book (or $69 per book if you order 10 or more).

We offer free shipping to the USA, Australia, Canada, NZ and the UK.

Is the book kept private?

Yes. We take privacy seriously and don’t share personal information or our customer’s books with anyone unless given permission to do so.

Will you edit the final book?

With permission, we carry out a standard spelling and grammar check for free. However, if you’d like a more thorough edit of the final book before printing, we can do this too. Our editing service involves checking spelling and grammar, in addition to taking a close look at how the story is presented. It may involve lightly rewriting or reordering parts of the story to make it easier to understand. We charge $200 per 10,000 words for our editing service (this is the average length of an A Life Untold book). The final approval of all words before printing will always be in your control.

Do you offer refunds?

Yes. If for any reason you’re not happy with your order we offer an 100% money back guarantee. Just let us know within 30 days of your purchase and we’ll provide a full refund. Our only requirement is that no books have been printed.